FAQs

How do I check the Status of my Order?

You can track your order status in real time by entering your order information on the Track Order page. 
After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

What are your Shipping Times?

US Shipping Time Estimates

Once delivered to the carrier. 

13-18 Days

International Shipping Time Estimates

Once delivered to the carrier.

18-28 Days

Do you Deliver Products Internationally?

Yes, Fim Terra successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

There Are Some Products With Free Shipping? 

Yes, for U.S  and Canada is completely free shipping, because most of our products are in U.S. For the rest of the countries, it depends, because the laws of each country are differents, and the rates differ greatly. In case your fee is very high, you can contact us to see if there is a reduced possibility. It may be possible, depending on which product you are buying.

How do I Place an Order?

Just choose your style from the drop-down menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

How Secure is my Personal Information?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Does Fim Terra offer a Quality Guarantee on the Products it Sells?

If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality to ensure that we give our customers only the very best.

Where are my items coming from?

Although our fulfillment house is located in the United States, some of our specialty items are located in other countries such as Australia,
Germany, Mexico, Singapore, United Kingdom and China.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be 
shipped in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

If you have any other questions, please email support at  "support@fimterra.com" and we will do our best to help you out.

If you have any other issue, please email support at  "support@fimterra.com and we will do our best to help you out.

*Customer will have to cover their shipping cost. 

**For damaged goods, please contact "support@fimterra.com" with a picture of the damage to get a replacement. 

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